Política de Privacidad

Terms and Conditions of Service

“La Movida Española” or “Instituto Cultural Espanha-Estados Unidos” (ICEEU, in Portuguese), registered under the National Registry of Legal Entities no. 26.324.836/0001-35, with headquarters at Rua Júlio César Monguilhott da Luz, 39, CEP 89042-280, Blumenau, Santa Catarina, Brazil.

By this private instrument, on the one hand the CONTRACTED PARTY, as identified above, and on the other hand the CONTRACTING PARTY, identified in this Enrollment Form also as STUDENT, agree to the provision of language teaching services under the following clauses:

EDUCATIONAL SERVICE

Clause 1 – The CONTRACTED PARTY undertakes to provide, at the request of the CONTRACTING PARTY/STUDENT in the Spanish language course, what has been determined in this Enrollment Form.

Clause 2 – The CONTRACTED PARTY undertakes to make qualified professionals available to the CONTRACTING PARTY/STUDENT, in compliance with the standards required by law, whenever necessary, ensuring the execution of the assigned tasks and committing to deliver, in the best way, the materials, methodology, and student performance.

Clause 3 – The CONTRACTED PARTY undertakes to deliver the classes in the contracted language, through the Internet, online, preferably in real time (live), primarily on the videoconferencing platforms “Google Meet” or “Teams.”

Clause 4 – The CONTRACTED PARTY shall be responsible for all operational equipment necessary for the proper delivery of the services, such as videoconferencing platforms, Internet connection, among others, as well as their maintenance and replacement. However, the CONTRACTED PARTY shall not be responsible for the operational equipment, devices, videoconferencing platforms, Internet connection, or any other means belonging to the CONTRACTING PARTY.

Clause 5 – The classes will be held on days and at times pre-defined on the websites, social media, or in this Enrollment Form of the CONTRACTED PARTY, and may be subject to change by mutual agreement between the CONTRACTING PARTY/STUDENT and the CONTRACTED PARTY or the teacher.

Clause 6 – The chosen course level shall be considered completed by the CONTRACTED PARTY when the CONTRACTING PARTY/STUDENT simultaneously:

Attends or participates in the activities proposed by the CONTRACTED PARTY and fulfills the pedagogical obligations.
Achieves a minimum attendance rate of 75% throughout the course.
Obtains passing grades in the course evaluations, with a final average of 7.0 or higher.

CONTRACTED VALUE

Clause 7 – The CONTRACTING PARTY undertakes to make the payment corresponding to the services provided by the CONTRACTED PARTY in the amount presented on the websites, social media, or in this Enrollment Form.

Paragraph 1: The cost of teaching materials may or may not be included in the informed amount, and their acquisition may be the sole responsibility of the CONTRACTING PARTY.

Clause 8 – Each of the courses subject to this contract has a total workload of up to 30 hours and may be delivered in a quarterly period on a regular basis or intensively within up to 24 days, except for individual courses, which are delivered in a personalized manner.

Paragraph 1: The classes may be extended for up to fifteen days to complete the teaching material schedule.

Paragraph 2: After the extension, if the teaching material schedule is not fulfilled, the CONTRACTING PARTY shall not be entitled to any refund.

DEFAULT

Clause 9 – Payment of monthly fees or installments made after the due date shall be adjusted according to IGPM/FGV and shall also incur statutory interest of 1% per month and a 2% fine.

Clause 10 – Default for more than fifteen days shall authorize the CONTRACTED PARTY to temporarily suspend the services provided until the pending debt is settled.

Clause 11 – If the delay exceeds 30 days, the CONTRACTED PARTY may take all applicable measures, such as issuing an extrajudicial notice, registering the default with credit restriction agencies, unilaterally terminating the contract with a penalty of 30% of the total contract value, and pursuing all applicable judicial measures.

CLASS CANCELLATION

Clause 12 – The CONTRACTING PARTY/STUDENT undertakes to:

In case of inability to attend, notify the CONTRACTED PARTY at least 3 hours before the start of the class, in order to be entitled to a rescheduled class, subject to teacher availability, within 30 days.
Failure to communicate the inability to attend within the 3-hour deadline before the start of the class will result in the loss of the right to rescheduling, with no entitlement to reimbursement, compensation, replacement, or exemption.
In case of absence longer than 15 days due to work or travel, this must be communicated at least 15 days in advance. Missed classes may be rescheduled during the term of this contract, without any reduction of the contracted amounts under any circumstances.

Single Paragraph: In cases of force majeure, resulting from natural phenomena, disasters or climatic catastrophes, accidents or incidents in the power supply network such as sudden temporary suspension, among other reasons that temporarily prevent the class from being held, the CONTRACTED PARTY may cancel the classes without prior notice, provided that notification is made by telephone, internet, or other means, and undertakes to reschedule the missed classes until the end of the contract.

FINAL PROVISIONS

Clause 13 – The CONTRACTING PARTY/STUDENT undertakes to follow the teacher’s instructions as well as the Pedagogical Guidelines of La Movida Española – ICEEU.

Clause 14 – Withdrawal, abandonment, interruption, or termination of the contract by the CONTRACTING PARTY/STUDENT during the contract period shall result in a penalty of 50% of the remaining installments until the end of the contract.

Therefore, by clicking on accept, the CONTRACTING PARTY/STUDENT confirms that they have not only read, understood, and agreed to, but also will respect, comply with, and enforce these Terms and Conditions of Service.

General Terms of Sale

1. Content and Information Provided on the Website.

The CONTRACTED PARTY (hereinafter also referred to as the “seller”) provides truthful commercial information. This information may occasionally contain a typographical error. In such case, beyond the seller’s control at all times, it will be corrected immediately. Should a typographical error occur in any of the prices of our products and a client has made a purchase decision based on such error, the CONTRACTED PARTY will immediately inform the client, who shall then have the right, at their option, to cancel their purchase at no cost.

The content of our website may occasionally include provisional information about certain products. If the information provided does not correspond to the characteristics of the product, the client shall have the right to cancel their purchase at no cost.

The CONTRACTED PARTY reserves the right to modify at any time the characteristics of commercial offers presented on the website.

2. Sales System.

The descriptions of products/services appearing in the online store or on the seller’s website do not constitute binding offers by the seller, but serve to allow the client to submit a binding purchase offer.

The client may submit their purchase request through the Online Order/Subscription/Registration Form integrated into the online store or on the SELLER’s website. After having selected the goods or services, accepted the quote, completed the electronic order/subscription/registration process, accepted these Terms of Sale, and clicked the final button of the order process, the CLIENT generates a legally binding offer regarding the goods or services contained on that website.

The SELLER may accept the CLIENT’s request within a maximum of 72 hours, by sending the CLIENT an order, registration, or purchase confirmation in text form via email.

The contract shall take effect immediately from that moment. If the SELLER does not accept the registration or purchase order within the aforementioned period, such fact shall be considered a refusal of the registration or purchase, and the CLIENT shall not be bound by their declaration of intent until the contract is concluded, as indicated above.

Before finalizing the order through the SELLER’s online order/registration form, the CLIENT may correct their entries using the standard functions of the keyboard and mouse. In addition, all entries will be displayed again in a confirmation window before the binding order is placed and can be corrected using the standard functions of the keyboard and mouse.

As soon as the order information is confirmed by the CLIENT and the registration/purchase is accepted by clicking the registration or purchase button, the CLIENT will receive a purchase confirmation indicating that their order/registration has been successfully recorded and will proceed to processing. The CLIENT will see on screen the binding summary of the registration or purchase in a computer file that may be saved or printed.

The language of the contract will be Spanish, without prejudice to the SELLER allowing, if applicable, the use of other languages.

Order processing and communication with the CLIENT will generally be carried out by email and through automated order processing. The CLIENT must ensure that the email address provided for order processing is correct, so that emails sent by the SELLER are received by the CLIENT.

3. Prices and Payment Conditions

The prices of the products or services displayed on LA MOVIDA ESPAÑOLA’s pages are final prices and include applicable taxes, such as the Service Tax (ISS). For purchases in the online store or on the LA MOVIDA ESPAÑOLA website, payments by credit and debit card will be accepted.

Specifically in Brazil, in addition to credit and debit cards, payments will be accepted in cash via PIX and bank slip. Installments may be accepted through credit card and LA MOVIDA ESPAÑOLA’s Monthly Plan, always subject to the CLIENT’s credit history and its approval.

4. Right of Withdrawal

The CLIENT has the right to exercise their right of withdrawal within 7 calendar days from the confirmation of the purchase of the product or service.

This right may be exercised by sending a notification by email to contacta.lamovidaespanola@gmail.com of their decision to terminate the contract.

Once the CLIENT’s decision to terminate the contract has been communicated, LA MOVIDA ESPAÑOLA will send the CLIENT an acknowledgment of receipt as soon as possible.

In the event of termination, all payments received from the client will be refunded without undue delay and, in any case, within 7 calendar days following the date on which LA MOVIDA ESPAÑOLA is informed of the decision to terminate the contract. Such refund shall be made using the same payment method employed by the client for the initial transaction.

Without prejudice to the above, in the case of integrated products from any other digital content offer not supplied on a physical medium, if the CLIENT accesses the course, subject, or product content using their personal access keys, they will lose their right of withdrawal.

Likewise, if the CLIENT downloads any digital content product not provided on a physical medium and not requiring access keys, within the aforementioned 7 calendar-day period, they will lose their right of withdrawal.

5. Client’s Obligations

The CLIENT undertakes to always provide truthful information in the user registration or order forms, and to keep such information updated at all times.

The CLIENT agrees to accept all provisions and conditions contained in this document, understanding that they include the best possible service intentions for the type of activity carried out by LA MOVIDA ESPAÑOLA (ICEEU).

The CLIENT also undertakes to keep their personal access keys provided by LA MOVIDA ESPAÑOLA (ICEEU) confidential and to safeguard them with the utmost diligence.

6. Intellectual Property

All products appearing in the online store or on the web pages of LA MOVIDA ESPAÑOLA (ICEEU) are subject to intellectual, industrial, or similar economic property rights of LA MOVIDA ESPAÑOLA (ICEEU) or third parties, as indicated in each case.

The user may use the texts, exercises, images, videos, and other content used in the course or product according to their object and purpose, as well as save and print them for their own exclusive use, provided that LA MOVIDA ESPAÑOLA (ICEEU) does not indicate otherwise.

It is not permitted to use the content for purposes other than those of the course, subject, or product; in particular, it is not permitted to reproduce, communicate, make available to the public, disseminate, or publish them. Any infringement of intellectual property rights will be prosecuted legally.

7. Security, Confidentiality, and Data Protection

LA MOVIDA ESPAÑOLA (ICEEU) guarantees security and confidentiality in all communications with its clients.

All online payment transactions are carried out through a secure server, based on the SSL standard, which protects data against third-party intrusion attempts. The purchase process data is stored in a database created for this purpose.

In accordance with applicable law, we inform you that the data provided in this document will be processed by LA MOVIDA ESPAÑOLA (ICEEU), as the data controller, to manage your order, as well as to send you information related to said order, either physically or electronically, and, if you wish and check the corresponding box, to send you promotional information about the activities, services, and objectives of LA MOVIDA ESPAÑOLA (ICEEU).

The legal basis for the processing is the execution of the service contract. The legal basis for sending commercial communications is the consent of the data subject.

Personal data will be kept for as long as the relationship between the data subject and LA MOVIDA ESPAÑOLA (ICEEU) lasts. Once it ends, the personal data processed for each of the indicated purposes will be kept for the legally established periods or during the time a judge or court may request them, in accordance with the statute of limitations for legal actions. If no such legal period exists, your data will be kept until you request their deletion or revoke the consent given.

Data will not be transferred or communicated to third parties, except when necessary for the development, control, and fulfillment of the purposes described above or except as required by law.

The client or user may exercise their rights of access, rectification, erasure, restriction of processing, data portability, or objection to processing before LA MOVIDA ESPAÑOLA (ICEEU) via the email contacta.lamovidaespanola@gmail.com.

If the client or user is a minor or has had their capacity judicially altered, they may only provide their personal data in the collection forms with the prior consent of their parents, guardians, or legal representatives, who must send the duly signed form by email, along with a copy of the ID of the parent, guardian, or legal representative signing it, to contacta.lamovidaespanola@gmail.com.

8. Governing Law and Jurisdiction

This contract shall be governed by and construed in accordance with Brazilian law.

For any disputes that may arise between the client and LA MOVIDA ESPAÑOLA (ICEEU), both parties, expressly waiving any other jurisdiction to which they may be entitled, submit to the jurisdiction and competence of the courts of Blumenau, Brazil.

C. Specific Conditions for Online Spanish Courses.

As a general rule, the products are intended for an adult audience, over 16 years of age.

Parents, guardians, or legal representatives must register minors or persons whose legal capacity has been judicially altered. Adult customers with full legal capacity must register personally.

The details of the contracted product will be recorded in the corresponding product sheet.

9. Registration

The client or student will receive access keys to the platform by email, no later than 24 hours before the start of classes, once the purchase/registration has been confirmed as described in the General Terms of Sale.

The CUSTOMER also undertakes to keep these personal access keys with the utmost diligence and confidentiality and to use them only for their intended purposes. Their dissemination, publication, or reproduction in any format is expressly prohibited. Likewise, it is forbidden to lend, sell, rent, or transfer them to third parties.

10. Returns and Level Changes

If the client has requested a refund in due time and form, the total amount of the course will be reimbursed. If the CUSTOMER requests a change of level or course after the start of classes, the CUSTOMER will bear the management fees of the payment platforms used.

Once classes have started and users have accessed any online course for the first time with their personal access keys, they will have a maximum period of 72 hours to request a change to a higher or lower level, or a change to another course.

To do so, the CUSTOMER must send a change request by email to contacta.lamovidaespanola@gmail.com. Only one change will be accepted.

In online DELE preparation courses, changes are not possible. In any case, the CUSTOMER may exercise their right of withdrawal as detailed below.

11. Right of Withdrawal

The CUSTOMER has the right, in accordance with legal provisions, to exercise the right of withdrawal within 7 calendar days from the conclusion of the service contract or the purchase of a product.

If the customer accesses the course content or topic with their personal access keys, they will lose their right of withdrawal.

Information on exercising this right is detailed in section 4 of the General Terms of Sale.

1. General Conditions

This website is operated by the Instituto Cultural Espanha-Estados Unidos (ICEEU). Throughout the site, the terms “we”, “us” and “our” refer to ICEEU. ICEEU offers this website, including all information, tools, and services available, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service. These apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

2. Use of the Website

By agreeing to these Terms of Service, you confirm that you are of legal age in your country of residence, or that you have given us your consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws (including copyright laws).
A breach of these Terms will result in immediate termination of your Services.

3. Products and Services

Prices are subject to change without notice.
We are not liable for any modification, suspension, or discontinuation of the Service.
Some products or services may be available exclusively online and may have limited quantities.
We make every effort to display product images and colors accurately, but we cannot guarantee that your device’s display will be precise.
We reserve the right to limit sales or quantities at our sole discretion.

4. Third Parties and External Content

We may provide you with access to third-party tools or external websites. These are provided “as is” and “as available,” without warranties.
We are not responsible for any content, products, or services offered by third parties linked through our website. Your use of third-party sites is at your own risk.

5. Comments, Feedback, and Submissions

If you send us comments, suggestions, or materials, you agree that we may use them freely without restriction or obligation to compensate you.
You are solely responsible for the accuracy and legality of your submissions.

6. Privacy

The submission of personal information through the store is governed by our Privacy Policy (see below).

7. Errors, Inaccuracies, and Omissions

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors at any time, including after an order has been submitted.

8. Limitation of Liability

We do not guarantee that our Service will be uninterrupted, secure, or error-free.
Your use of the Service is at your sole risk.
ICEEU and its partners shall not be liable for any direct or indirect damages arising from the use of our services.

9. Indemnification

You agree to indemnify and hold harmless ICEEU from any claim or demand made by any third party due to your violation of these Terms of Service.

10. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

11. Termination

These Terms of Service are effective unless and until terminated by either you or us. You may terminate by ceasing to use our Services.
We may terminate this agreement at any time if you fail to comply with any term.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Brazil.
Any disputes must be resolved in Brazilian courts.

13. Changes to the Terms

We reserve the right to update or replace any part of these Terms of Service at any time. Your continued use of the site constitutes acceptance of those changes.

14. Contact Information

Questions about the Terms of Service should be sent to:
📧 contacta.lamovidaespanola@gmail.com
📧 contato.institutocultural@gmail.com

2025 – La Movida Española – Instituto Cultural Espanha-Estados Unidos (ICEEU)

Privacy Policy

1. Information Collection

When you purchase from our store, we collect personal information such as your name, address, and email.
We may also automatically collect technical data like your IP address.

2. Use of Information

We use your personal information to process transactions.
With your permission, we may send you marketing emails.
You may withdraw your consent at any time by contacting us.

3. Disclosure of Information

We only share your personal data when:

required by law, or
if you violate our Terms of Service.
Payment processors and third parties have their own privacy policies.

4. Security

We take reasonable precautions to protect your data, including encryption and compliance with PCI-DSS standards.

5. International Data Transfers

Please note that your data may be transferred to and processed in other countries, and thus subject to the laws of those jurisdictions (e.g., the United States).

6. User Rights

You have the right to access, correct, or delete your personal information at any time.
To exercise these rights, contact us at:
📧 contacta.lamovidaespanola@gmail.com
📧 contato.institutocultural@gmail.com

7. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates take effect immediately upon posting.

8. Company Address

Instituto Cultural Espanha-Estados Unidos (ICEEU)
Rua Júlio César Monguillott Da Luz, 39
Blumenau – SC, 89042-280
Brazil

📌 2025 – La Movida Española – Instituto Cultural Espanha-Estados Unidos (ICEEU)